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PLEASE READ CAREFULLY!
After making your villa/condo booking with us, you have 10 days to send us
your rental deposit. Your sending us payment on your villa rental becomes a
binding agreement; it constitutes your acceptance and agreement to these terms,
conditions, limitations and restrictions as printed below and as stated through
out this web site. If you have any problems or questions with any of the following,
please be sure to phone us for discussion and explanation.
|PAYMENT AND CANCELLATION POLICIES:
Cruz Bay Villas requires 50% down within 10 days of making your reservation by check only. Failure to make any required payment or a bounced check subjects your reservation to automatic cancellation. The balance of your reservation including the service charge is due 60 days prior to arrival. If traveling during the Christmas/New Years time period the balance including the service charge is due 120 days prior to arrival. All payments are by check only. Please make the checks payable to Cruz Bay villas. All cancellations and any requests for changes to your reservation (such as date changes or changes in the number in your party) must be made IN WRITING, and mailed to us promptly. Once your deposit(s) or final payment(s) has been received, if you cancel/change your reservation 60 days or more prior to arrival, there is a 10 % penalty off the total room charge. If you cancel/change within 60 days of arrival, there is a 100% penalty off the total room charge.
Christmas/New Years reservations are non-refundable. All reservations made at any discount from our regular rates are non-refundable and must be paid in full within 10 days of making your reservation.
Cruz Bay Villas strongly recommends trip cancellation insurance! No shows, deposits made prior to bounced payments, late arrivals, change in the number of persons in your group after arrival, and early departures are all non-refundable. No refunds will be granted. Guests who abandon their villa for any reason whatsoever agree they have no rights to compensation.
If you are traveling during the hurricane season, June 1-November 30, Cruz Bay Villas highly recommends that you purchase trip cancellation insurance. This insurance will cover you in the case of a natural disaster (please verify all terms and conditions with the insurance company). If there is a Tropical Storm Warning or a Hurricane Warning issued for the Virgin Islands, Cruz Bay Villas may close before or during your scheduled reservation and you may be asked not to come or be asked to leave early. If you do not purchase insurance coverage, and are unable to travel, are unable to stay in the villa/condo, or are asked not to come or to checkout, or to depart the island early due to a tropical storm or hurricane, Cruz Bay Villas will hold on account for one year the unused balance of your reservation which may be applied toward the payment for any new reservation beginning within one year of the originally scheduled arrival date. We will not hold your balance on account if the hurricane is not a threat to St. John and you are unable to travel because of canceled flights. You will not be refunded for any of these circumstances. If you do not purchase insurance and are currently on island, if you choose to leave, you will not be refunded or credited for the unused portion of your stay. Under all circumstances, Cruz Bay Villas or owner(s), shall not issue a refund whatsoever.
Cruz Bay Villas strongly recommends trip cancellation insurance!
No shows, late arrivals, change in the number of persons in your group after arrival, and early departures are all non-refundable. No refunds will be granted. Cruz Bay Villas will not issue a refund due to a tropical storm or hurricane in any circumstances. Guests who abandon their villa for any reason whatsoever agree they have no rights to compensation.
A 10% hotel service charge will be added to your bill. Please note that an additional service charge of 5% may apply to certain Units.
There is a $200 security deposit on the condos. The security deposit may be
applied at the time of booking or at any time prior to your arrival at management's discretion or at the check-in person's discretion or may be waived and if not waived
to be prepaid in advance of arrival or paid in cash or travelers checks upon your arrival. If you do not have
travelers checks or do wish to carry cash, please notify the sales office and
we will have you prepay the security deposit prior to check in. (please note:
some units require the security deposit to be prepaid, we will advise you of
this when making the reservation.) The security deposit will be fully refunded
within 30-45 days of your departure, provided there is no breakage, damage,
missing items, no additional cleaning for villas left abnormally dirty, long
distance phone calls charged to the villa/condo phone, and no other charges
incurred before, during or after your stay, still outstanding. All normal utilities
(except for long distance phone calls) are included in your rental price. Water
is at a premium here, so you must watch that you use only what you need. Guest
agrees to pay Cruz Bay Villas on behalf of the owner of your villa the cleaning
or replacement cost for all damages to personal property or to the real estate,
which may occur as a result of your occupancy, excluding normal wear and tear.
Locked pantries/closets are reserved for the use of the villa owner and are
not included in your rental. You, as a Guest, agree to take all reasonable steps to ensure that your family and other guests in your party adhere to the rules
and regulations affecting your villa. In the event you violate the provisions and terms contained herein, you, as a Guest, agree to vacate immediately, and shall vacate the villa immediately, and without refund.
All villas are privately owned, so decor, color and inventories will of course vary. All villas are fully furnished, including an ample supply of bed linens and towels for guests' use. Rearranging the furniture or removing any items from the villa is prohibited.
Cruz Bay Villas is acting hereunder as web site operator for the providers of
the accommodations, and assumes no liability for property loss or damages, nor
liability for injury, accidents, or delays. Transportation (airlines, ferries,
charter vessels, rental cars and taxis) are supplied by providers who operate
independently of Cruz Bay Villas. We assume no responsibility, therefore for
any loss, injury, or damage to person or property because of the acts of the
providers. Furthermore, Guests are responsible for their villa during occupancy,
and must lock villa's windows and doors securely when not on the premises, and
must observe all cautions as given in displays in the villas, and/or by your
escort or local contact people.
Due to the amount of new villa construction on St. John, it is a possibility that construction may occur near your villa rental. Any construction and the possibility of new construction is outside the control of Cruz Bay Villas, and no refunds shall be given.
|COMPLAINTS AND MAINTENANCE:
Cruz Bay Villas shall make every effort to keep all villas and their inventories
in good working order. In case of a maintenance problem, they will strive to
repair the problem as soon as possible after being notified. However, no refund
or rate adjustment shall be made for unforeseen failures such as the supply
of electricity, water, water pumps, pool filtration systems, air conditioning,
television/cable service, appliances, etc. Due to wild fluctuations in our island
electrical service and the lack of trained technicians here, we cannot guarantee
that any such appliances or devices at the villas will operate correctly at
all times, and no rebates will be given due to such failure or malfunctions.
It is the Guest's obligation to report any problem or damage IMMEDIATELY to
us, regardless of the hour.
Cruz Bay Villas or its staff may enter your villa to perform any repairs as
necessary. If your villa is on the market for sale, we reserve the right to
allow the villa to be shown, but only by advance appointment made with Guest.
We will make every effort to schedule such brief showings at a time convenient
to you, to respect your privacy, and not interrupt your vacation.
Cruz Bay Villas reserves the right to substitute comparable or better accommodations
without liability, should the villa reserved be sold, out of order or be deemed
substandard by us for any reason. If comparable accommodations are not available,
Guest may receive a complete refund of all pro rated rent and Hotel Service
Charge paid for the original villa.
The total number of persons allowed in the villa at any one time is restricted to the number of persons scheduled and paid for. Should a group misrepresent themselves, they will be required to pay for the excess persons immediately, or shall vacate the villa without refund.
|QUIET ENJOYMENT, NO SMOKING, NO PETS, AND PARTIES:
Cruz Bay Villas wishes to maintain a family atmosphere for the quiet enjoyment of Guests. Cruz Bay Villas are a non-smoking property and smoking in the Units or anywhere on the property is not allowed for the purpose of the enjoyment of all the guests who come here for the pure and clean tropical air. If you are discovered to be smoking we reserve the right to order you check out and leave the property without any refund whatsoever, or we will charge you $ 200.00-500.00 to clean up and decontaminate the unit and its contents from your smoke particles and smells. If you or anyone in your party is a smoker DO NOT BOOK a reservation at Cruz Bay Villas. We rent to small family groups and responsible adults only; absolutely NO pets and NO house parties or functions such as weddings are allowed without advance WRITTEN permission from Cruz Bay Villas. Guests shall be sufficiently quiet and peaceful, so as not to disturb other guests at Cruz Bay Villas or residents of the neighborhood.
Prices are subject to change without notice anytime prior to a reservation
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